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| | Issue Date | Title | Author(s) |
| 381 | 2018 | Cost-effective service excellence | Wirtz J. ; Zeithaml V. |
| 382 | Mar-1998 | Cost effect of consolidating several one-warehouse multi-retailer systems | Lim, Wei Shi ; Ou, Jihong ; Teo, Chung-Piaw |
| 383 | 1-Feb-2021 | Corrigendum to ‘The Role of Marketing in Digital Business Platforms’ [Journal of Interactive Marketing 51 (2020) p. 72–90] (Journal of Interactive Marketing (2020) 51 (72–90), (S1094996820300876), (10.1016/j.intmar.2020.04.006)) | Rangaswamy, Arvind; Moch, Nicole; Felten, Claudio; van Bruggen, Gerrit; Wieringa, Jaap E.; Wirtz, Jochen |
| 384 | 1989 | Corporate planning takes off in Singapore | Hou Wee, C. ; Farley, J.U.; Kuan Lee, S. |
| 385 | May-2023 | Corporate Digital Responsibility in Service Firms and Their Ecosystems | Wirtz, Jochen ; Kunz, Werner H; Hartley, Nicole; Tarbit, James |
| 386 | 1-Jan-2023 | Corporate digital responsibility (CDR) in the age of AI: implications for interactive marketing | Kunz, Werner H; Wirtz, Jochen |
| 387 | 1-Jan-2021 | Corporate digital responsibility | Lobschat, Lara; Mueller, Benjamin; Eggers, Felix; Brandimarte, Laura; Diefenbach, Sarah; Kroschke, Mirja; Wirtz, Jochen ; Lobschat L.; Mueller B.; Eggers F.; Brandimarte L.; Diefenbach S.; Kroschke M.; Wirtz J. |
| 388 | 1999 | Consumer satisfaction with services: Integrating the environment perspective in services marketing into the traditional disconfirmation paradigm | Wirtz, J. ; Bateson, J.E.G. |
| 389 | 2005 | Consumer responses to English accent variations in advertising | Lalwani, A.K.; Lwin, M. ; Li, K.L. |
| 390 | 2004 | Consumer responses to compensation, speed of recovery and apology after a service failure | Wirtz, J ; Mattila, AS |
| 391 | Jun-2003 | Consumer responses to compensation, speed of recovery and apology after a service failure | Wirtz, Jochen ; Mattila, Anna S. |
| 392 | 1-Jun-2005 | Consumer online privacy: Viewing through customer relationship management lens | CHOW CHAO WEI, JACQUELINE |
| 393 | Apr-2003 | Consumer complaining to firms : the determinants of channel choice | Wirtz, Jochen ; Mattila, Anna S. |
| 14 | Jun-1999 | Consumer cheating on service guarantees : an experimental study | Wirtz, Jochen ; Kum, Doreen |
| 15 | 2004 | Consumer Cheating on Service Guarantees | Wirtz, J. ; Kum, D. |
| 16 | 2012 | Consumer behavior in a service context | Tsiotsou, R.H.; Wirtz, J. |
| 17 | Oct-1999 | CONJOINT ANALYSIS: AN EXAMINATION OF THE VALIDITY OF THE SELF-EXPLICATED DESIGN IN THE CONTEXT OF AIR TRAVEL | TAN LU PHENG ,RACHEL; JOCHEN WIRTZ |
| 18 | 2001 | Congruency of scent and music as a driver of in-store evaluations and behavior | Mattila, AS; Wirtz, J |
| 19 | Apr-2000 | Congruency of scent and music as a driver of in-store evaluations and behavior | Wirtz, Jochen ; Mattila, Anna |
| 20 | 2001 | Congruency of scent and music as a driver of in-store evaluations and behavior | Mattila, A.S.; Wirtz, J. |
