Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/140462
Title: Consumer complaining to firms : the determinants of channel choice
Authors: Wirtz, Jochen 
Mattila, Anna S. 
Issue Date: Apr-2003
Citation: Wirtz, Jochen, Mattila, Anna S. (2003-04). Consumer complaining to firms : the determinants of channel choice. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-005 : 1-27. ScholarBank@NUS Repository.
Series/Report no.: Research Paper Series; 2003-005
Source Title: Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-005
URI: http://scholarbank.nus.edu.sg/handle/10635/140462
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