MATTILA ANNA

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Full Name

MATTILA ANNA

Variants

Mattila, Anne
Mattila, Anna

Main Affiliation

MARKETING

Faculty

SCHOOL OF BUSINESS

Results 1-9 of 9 (Search time: 0.007 seconds).

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	Issue Date	Title	Author(s)
1	Apr-2000	Congruency of scent and music as a driver of in-store evaluations and behavior	Wirtz, Jochen ; Mattila, Anna
2	Apr-2003	Consumer complaining to firms : the determinants of channel choice	Wirtz, Jochen ; Mattila, Anna S.
3	Jun-2003	Consumer responses to compensation, speed of recovery and apology after a service failure	Wirtz, Jochen ; Mattila, Anna S.
4	Dec-1998	Target-arousal as a mediator of the impact of affect on service satisfaction	Tan, Rachel Lu Pheng; Wirtz, Jochen ; Mattila, Anna
5	Apr-2002	The effects of consumer expertise of evoked set size and service loyalty	Wirtz, Jochen ; Mattila, Anna S. ; Teo, Swee Cheok
6	Oct-2001	THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS	JOCHEN WIRTZ ; ANNA MATTILA ; RACHEL L P TAN
7	Oct-2001	The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors	Wirtz, Jochen ; Mattila, Anna ; Tan, Rachael L. P.
8	Jun-1998	The role of pre-consumption affect in post-purchase evaluations of services - an experimental investigation	Wirtz, Jochen ; Mattila, Anna
9	Feb-2002	The roles objective and self-assessed knowledge in the consumer search process	Wirtz, Jochen ; Teo, Swee Cheok; Mattila, Anna S.