Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/149191
Title: THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS
Authors: JOCHEN WIRTZ 
ANNA MATTILA 
RACHEL L P TAN
Issue Date: Oct-2001
Citation: JOCHEN WIRTZ, ANNA MATTILA, RACHEL L P TAN (2001-10). THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031 : 1-37. ScholarBank@NUS Repository.
Series/Report no.: Research Paper Series; 2001-031
Source Title: Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031
URI: http://scholarbank.nus.edu.sg/handle/10635/149191
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