Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/140404
Title: The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors
Authors: Wirtz, Jochen 
Mattila, Anna 
Tan, Rachael L. P.
Issue Date: Oct-2001
Citation: Wirtz, Jochen, Mattila, Anna, Tan, Rachael L. P. (2001-10). The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031 : 1-37. ScholarBank@NUS Repository.
Series/Report no.: Research Paper Series; 2001-031
Source Title: Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031
URI: http://scholarbank.nus.edu.sg/handle/10635/140404
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