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Jochen Wirtz

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Full Name
Jochen Wirtz
Variants
Wirtz, J.
 
Main Affiliation
 
Faculty
 
Email
bizwirtz@nus.edu.sg
 
Other emails
 
ORCID
 

Publications

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Author:  Wirtz, Jochen
Date Issued:  [2000 TO 2009]

Results 1-20 of 40 (Search time: 0.01 seconds).

Issue DateTitleAuthor(s)
12000An examination of the presence, magnitude and impact of halo on consumer satisfaction measuresWirtz, J. 
22006Arousal expectations and service evaluationsMattila, A.S.; Wirtz, J. 
32006Biometrics: The next frontier in service excellence, productivity and security in the service sectorHeracleous, L.; Wirtz, J. 
42007Causes and consequences of consumer online privacy concernWirtz, J. ; Lwin, M.O.; Williams, J.D.
52001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, AS; Wirtz, J 
6Apr-2000Congruency of scent and music as a driver of in-store evaluations and behaviorWirtz, Jochen ; Mattila, Anna 
72001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, A.S.; Wirtz, J. 
82004Consumer Cheating on Service GuaranteesWirtz, J. ; Kum, D. 
9Apr-2003Consumer complaining to firms : the determinants of channel choiceWirtz, Jochen ; Mattila, Anna S. 
102004Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, J ; Mattila, AS
11Jun-2003Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, Jochen ; Mattila, Anna S. 
122009Creative restruction - how business services drive economic evolutionWirtz, J. ; Ehret, M.
13Oct-2000Determinants of consumer cheating on service guarantees : results from three experimental studiesWirtz, Jochen ; Kum, Doreen 
14Nov-2003Determinants of unethical and opportunistic behavior of consumersKum, Doreen ; Wirtz, Jochen 
152001Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction ProcessWirtz, J. ; Mattila, A.
162003Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvementWirtz, J. 
17Jul-2002Halo in satisfaction measures : the role of purpose of rating, number of attributes, and customer involvementWirtz, Jochen 
182007How effective are loyalty reward programs in driving share of wallet?Wirtz, J. ; Mattila, A.S.; Lwin, M.O.
19Apr-2000Institutionalising customer-driven learning through fully integrated customer feedback systemsWirtz, Jochen ; Tomlin, Monica
202005Kung-fu service development at Singapore AirlinesHeracleous, L.; Wirtz, J. ; Johnston, R.