Please use this identifier to cite or link to this item: https://doi.org/10.1111/j.0955-6419.2005.00376.x
Title: Kung-fu service development at Singapore Airlines
Authors: Heracleous, L.
Wirtz, J. 
Johnston, R.
Issue Date: 2005
Source: Heracleous, L.,Wirtz, J.,Johnston, R. (2005). Kung-fu service development at Singapore Airlines. Business Strategy Review 16 (4) : 26-31. ScholarBank@NUS Repository. https://doi.org/10.1111/j.0955-6419.2005.00376.x
Source Title: Business Strategy Review
URI: http://scholarbank.nus.edu.sg/handle/10635/43912
ISSN: 09556419
DOI: 10.1111/j.0955-6419.2005.00376.x
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