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Jochen Wirtz

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Full Name
Jochen Wirtz
Variants
Wirtz, J.
 
Main Affiliation
 
Faculty
 
Email
bizwirtz@nus.edu.sg
 
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ORCID
 

Publications

Results 101-120 of 129 (Search time: 0.011 seconds).

Issue DateTitleAuthor(s)
101Aug-2023?So what if ChatGPT wrote it?? Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policyDwivedi, Yogesh K; Kshetri, Nir; Hughes, Laurie; Slade, Emma Louise; Jeyaraj, Anand; Kar, Arpan Kumar; Baabdullah, Abdullah M; Koohang, Alex; Raghavan, Vishnupriya; Ahuja, Manju; Albanna, Hanaa; Albashrawi, Mousa Ahmad; Al-Busaidi, Adil S; Balakrishnan, Janarthanan; Barlette, Yves; Basu, Sriparna; Bose, Indranil; Brooks, Laurence; Buhalis, Dimitrios; Carter, Lemuria; Chowdhury, Soumyadeb; Crick, Tom; Cunningham, Scott W; Davies, Gareth H; Davison, Robert M; De, Rahul; Dennehy, Denis; Duan, Yanqing; Dubey, Rameshwar; Dwivedi, Rohita; Edwards, John S; Flavian, Carlos; Gauld, Robin; Grover, Varun; Hu, Mei-Chih; Janssen, Marijn; Jones, Paul; Junglas, Iris; Khorana, Sangeeta; Kraus, Sascha; Larsen, Kai R; Latreille, Paul; Laumer, Sven; Malik, F Tegwen; Mardani, Abbas; Mariani, Marcello; Mithas, Sunil; Mogaji, Emmanuel; Nord, Jeretta Horn; O'Connor, Siobhan; Okumus, Fevzi; Pagani, Margherita; Pandey, Neeraj; Papagiannidis, Savvas; Pappas, Ilias O; Pathak, Nishith; Pries-Heje, Jan; Raman, Ramakrishnan; Rana, Nripendra P; Rehm, Sven-Volker; Ribeiro-Navarrete, Samuel; Richter, Alexander; Rowe, Frantz; Sarker, Suprateek; Stahl, Bernd Carsten; Tiwari, Manoj Kumar; van der Aalst, Wil; Venkatesh, Viswanath; Viglia, Giampaolo; Wade, Michael; Walton, Paul; Wirtz, Jochen ; Wright, Ryan
1022009Strategy and organization at Singapore Airlines: Achieving sustainable advantage through dual strategyHeracleous, L.; Wirtz, J. 
103Dec-1998Target-arousal as a mediator of the impact of affect on service satisfactionTan, Rachel Lu Pheng; Wirtz, Jochen ; Mattila, Anna 
1042007The effect of meal pace on customer satisfactionNoone, B.M.; Kimes, S.E.; Mattila, A.S.; Wirtz, J. 
1052012The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management PerspectiveNoone, B.M.; Wirtz, J. ; Kimes, S.E.
106Apr-2002The effects of consumer expertise of evoked set size and service loyaltyWirtz, Jochen ; Mattila, Anna S. ; Teo, Swee Cheok
1072002The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviourWirtz, J. ; Chew, P.
1082010The globe: Singapore airlines' balancing actHeracleous, L.; Wirtz, J. 
109Jan-1999The impact of consumer product knowledge on prices of credence goods : an analysis in the context of the antiques marketSim, Siew Lien; Lee, Khai Sheang ; Wirtz, Jochen 
1102001The impact of expected variance in performance on the satisfaction processWirtz, J. ; Mattila, A.S.
1111-Jan-2023The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factorsBorghi, M; Mariani, MM; Vega, RP; Wirtz, J 
1122000The influence of materialistic inclination on values, life satisfaction and aspirations: An empirical analysisKeng, K.A. ; Jung, K. ; Jiuan, T.S. ; Wirtz, J. 
1132007The moderating role of familiarity in fairness perceptions of revenue management pricingWirtz, J. ; Kimes, S.E.
114Oct-2001THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORSJOCHEN WIRTZ ; ANNA MATTILA ; RACHEL L P TAN
115Oct-2001The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviorsWirtz, Jochen ; Mattila, Anna ; Tan, Rachael L. P.
1162007The role of arousal congruency in influencing consumers' satisfaction evaluations and in-store behaviorsWirtz, J. ; Mattila, A.S.; Tan, R.L.P.
1172014The role of marketing in today's enterprisesWirtz, J. ; Tuzovic, S.; Kuppelwieser, V.G.
1182013The Role of Metaperception on the Effectiveness of Referral Reward ProgramsWirtz, J. ; Orsingher, C.; Chew, P.; Tambyah, S.K. 
119Jun-1996The role of pleasure and arousal in the service satisfaction processWirtz, Jochen ; Bateson, John E. G.
120Jun-1998The role of pre-consumption affect in post-purchase evaluations of services - an experimental investigationWirtz, Jochen ; Mattila, Anna