Please use this identifier to cite or link to this item:
https://scholarbank.nus.edu.sg/handle/10635/140077
| Title: | The role of pleasure and arousal in the service satisfaction process | Authors: | Wirtz, Jochen Bateson, John E. G. |
Issue Date: | Jun-1996 | Citation: | Wirtz, Jochen, Bateson, John E. G. (1996-06). The role of pleasure and arousal in the service satisfaction process. Research Paper Series (National University of Singapore. Faculty of Business Administration); 1996-031 : 1-46. ScholarBank@NUS Repository. | Series/Report no.: | Research Paper Series; 1996-031 | Source Title: | Research Paper Series (National University of Singapore. Faculty of Business Administration); 1996-031 | URI: | http://scholarbank.nus.edu.sg/handle/10635/140077 |
| Appears in Collections: | Staff Publications Elements |
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| File | Description | Size | Format | Access Settings | Version | |
|---|---|---|---|---|---|---|
| b19068578.pdf | 3.3 MB | Adobe PDF | OPEN | None | View/Download |
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