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Jochen Wirtz

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Full Name
Jochen Wirtz
Variants
Wirtz, J.
 
Main Affiliation
 
Faculty
 
Email
bizwirtz@nus.edu.sg
 
Other emails
 
ORCID
 

Publications

Results 41-60 of 129 (Search time: 0.012 seconds).

Issue DateTitleAuthor(s)
41Jul-1999Designing service guarantees : is full satisfaction the best you can guaranteeWirtz, Jochen ; Kum, Doreen 
42Oct-2000Determinants of consumer cheating on service guarantees : results from three experimental studiesWirtz, Jochen ; Kum, Doreen 
43Jun-1999Determinants of effective membership marketing : towards a research agendaKum, Doreen ; Wirtz, Jochen 
44Nov-2003Determinants of unethical and opportunistic behavior of consumersKum, Doreen ; Wirtz, Jochen 
451998Development of a service guarantee modelWirtz, J. 
46Oct-1995Development of a service quality measurement scale for airline passenger servicesWirtz, Jochen ; Shamdasani, Prem N. 
471-Jan-2023Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellenceWirtz, Jochen ; Hofmeister, Johannes; Chew, Patricia YP ; Ding, Xin David
817-Jun-2024Ethical considerations of service organizations in the information ageMark Anthony Camilleri; lina zhong; Mark Scott Rosenbaum; Jochen Wirtz 
9Jul-1998Examining the strategic role of unused service capacity - a theory-in-use approachNg, Irene C. L.; Wirtz, Jochen ; Lee, Khai Sheang 
101-Nov-2023Exploring the nonlinear influence of nonverbal dominance in marketing communicators: Instrumental outcomes, social outcomes, and persuasionLasarov, W; Orth, UR; Wirtz, J ; Holm, M
112001Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction ProcessWirtz, J. ; Mattila, A.
12May-2013Firms' Intentions to Use Nonownership ServicesWittkowski, K.; Moeller, S.; Wirtz, J. 
13Apr-2023Fluidity and the customer experience in digital platform ecosystemsRamasundaram, Aishwarya; Pandey, Neeraj; Shukla, Yupal; Alavi, Shirin; Wirtz, Jochen 
14Apr-1998From entrepot to NIC - economic and structural policy aspects of Singapore's developmentMenkhoff, Thomas ; Wirtz, Jochen 
15Nov-1999Growth of the service sector in AsiaWirtz, Jochen 
16Dec-1996Halo in consumer satisfaction : an experimental study of the presence, magnitude and impact of haloWirtz, Jochen ; Kwok, David Peng Kwan
172003Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvementWirtz, J. 
18Jul-2002Halo in satisfaction measures : the role of purpose of rating, number of attributes, and customer involvementWirtz, Jochen 
192007How effective are loyalty reward programs in driving share of wallet?Wirtz, J. ; Mattila, A.S.; Lwin, M.O.
20Sep-2023How intelligent automation, service robots, and AI will reshape service products and their deliveryWirtz, Jochen ; Pitardi, Valentina