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Jochen Wirtz

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Full Name
Jochen Wirtz
Variants
Wirtz, J.
 
Main Affiliation
 
Faculty
 
Email
bizwirtz@nus.edu.sg
 
Other emails
 
ORCID
 

Publications

Results 21-40 of 129 (Search time: 0.012 seconds).

Issue DateTitleAuthor(s)
212007Causes and consequences of consumer online privacy concernWirtz, J. ; Lwin, M.O.; Williams, J.D.
222021Commentaries on the Sharing Economy: Advancing New PerspectivesFritze, Martin P; Benkenstein, Martin; Belk, Russell; Peck, Joann; Wirtz, Jochen ; Claus, and Bart
232001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, AS; Wirtz, J 
24Apr-2000Congruency of scent and music as a driver of in-store evaluations and behaviorWirtz, Jochen ; Mattila, Anna 
52001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, A.S.; Wirtz, J. 
6Oct-1999CONJOINT ANALYSIS: AN EXAMINATION OF THE VALIDITY OF THE SELF-EXPLICATED DESIGN IN THE CONTEXT OF AIR TRAVELTAN LU PHENG ,RACHEL; JOCHEN WIRTZ 
72012Consumer behavior in a service contextTsiotsou, R.H.; Wirtz, J. 
82004Consumer Cheating on Service GuaranteesWirtz, J. ; Kum, D. 
9Jun-1999Consumer cheating on service guarantees : an experimental studyWirtz, Jochen ; Kum, Doreen 
10Apr-2003Consumer complaining to firms : the determinants of channel choiceWirtz, Jochen ; Mattila, Anna S. 
112004Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, J ; Mattila, AS
12Jun-2003Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, Jochen ; Mattila, Anna S. 
131999Consumer satisfaction with services: Integrating the environment perspective in services marketing into the traditional disconfirmation paradigmWirtz, J. ; Bateson, J.E.G.
141-Jan-2021Corporate digital responsibilityLobschat, Lara; Mueller, Benjamin; Eggers, Felix; Brandimarte, Laura; Diefenbach, Sarah; Kroschke, Mirja; Wirtz, Jochen ; Lobschat L.; Mueller B.; Eggers F.; Brandimarte L.; Diefenbach S.; Kroschke M.; Wirtz J.
151-Jan-2023Corporate digital responsibility (CDR) in the age of AI: implications for interactive marketingKunz, Werner H; Wirtz, Jochen 
16May-2023Corporate Digital Responsibility in Service Firms and Their EcosystemsWirtz, Jochen ; Kunz, Werner H; Hartley, Nicole; Tarbit, James
171-Feb-2021Corrigendum to ‘The Role of Marketing in Digital Business Platforms’ [Journal of Interactive Marketing 51 (2020) p. 72–90] (Journal of Interactive Marketing (2020) 51 (72–90), (S1094996820300876), (10.1016/j.intmar.2020.04.006))Rangaswamy, Arvind; Moch, Nicole; Felten, Claudio; van Bruggen, Gerrit; Wieringa, Jaap E.; Wirtz, Jochen 
182018Cost-effective service excellenceWirtz J. ; Zeithaml V.
192009Creative restruction - how business services drive economic evolutionWirtz, J. ; Ehret, M.
202010Customers behaving badly: A state of the art review, research agenda and implications for practitionersFisk, R.; Grove, S.; Harris, L.C.; Keeffe, D.A.; Daunt, K.L.; Russell-Bennett, R.; Wirtz, J.