Please use this identifier to cite or link to this item:
|Title:||Development of a service quality measurement scale for airline passenger services||Authors:||Wirtz, Jochen
Shamdasani, Prem N.
|Issue Date:||Oct-1995||Citation:||Wirtz, Jochen, Shamdasani, Prem N. (1995-10). Development of a service quality measurement scale for airline passenger services. Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016 : 1-19. ScholarBank@NUS Repository.||Series/Report no.:||Working Paper Series; 1995-016||Source Title:||Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016||URI:||http://scholarbank.nus.edu.sg/handle/10635/140045|
|Appears in Collections:||Staff Publications|
Show full item record
Files in This Item:
|b18847729.pdf||1.65 MB||Adobe PDF|
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.