Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/140045
Title: Development of a service quality measurement scale for airline passenger services
Authors: Wirtz, Jochen 
Shamdasani, Prem N. 
Issue Date: Oct-1995
Citation: Wirtz, Jochen, Shamdasani, Prem N. (1995-10). Development of a service quality measurement scale for airline passenger services. Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016 : 1-19. ScholarBank@NUS Repository.
Series/Report no.: Working Paper Series; 1995-016
Source Title: Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016
URI: http://scholarbank.nus.edu.sg/handle/10635/140045
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