Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/140158
Title: Examining the strategic role of unused service capacity - a theory-in-use approach
Authors: Ng, Irene C. L.
Wirtz, Jochen 
Lee, Khai Sheang 
Issue Date: Jul-1998
Citation: Ng, Irene C. L., Wirtz, Jochen, Lee, Khai Sheang (1998-07). Examining the strategic role of unused service capacity - a theory-in-use approach. Research Paper Series (National University of Singapore. Faculty of Business Administration); 1998-032 : 1-51. ScholarBank@NUS Repository.
Series/Report no.: Research Paper Series; 1998-032
Source Title: Research Paper Series (National University of Singapore. Faculty of Business Administration); 1998-032
URI: http://scholarbank.nus.edu.sg/handle/10635/140158
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