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Title: Performance measures in the media and software division of Kao (Singapore) Private Limited
Authors: Cheng, N.S. 
Eng, L.L. 
Mak, Y.T. 
Chong, C.L.
Keywords: Balanced Scorecard
Critical success factors
Non-financial performance indicators
Performance evaluation
Issue Date: 2003
Citation: Cheng, N.S., Eng, L.L., Mak, Y.T., Chong, C.L. (2003). Performance measures in the media and software division of Kao (Singapore) Private Limited. Journal of Accounting Education 21 (2) : 157-184. ScholarBank@NUS Repository.
Abstract: This paper presents a case that requires students to identify the corporate objectives and critical success factors of the media and software division of a company and propose performance measures that should motivate employees to work towards these objectives. The case provides students with an opportunity to practise managerial accounting decision-making within the context of corporate strategy. This case illustrates the need for a variety of criteria (both financial and non-financial) for evaluating performance within a firm or business unit and provides the opportunity to discuss the potential behavioral issues arising from management of the division. © 2003 Elsevier Science Ltd. All rights reserved.
Source Title: Journal of Accounting Education
ISSN: 07485751
DOI: 10.1016/S0748-5751(03)00005-8
Appears in Collections:Staff Publications

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