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https://doi.org/10.1109/TEM.2008.922638
Title: | Managing information technology project escalation and de-escalation: An approach-avoidance perspective | Authors: | Pan, G. Pan, S.L. Newman, M. |
Keywords: | Approach-avoidance theory Case study De-escalation Escalation Process theory |
Issue Date: | 2009 | Citation: | Pan, G., Pan, S.L., Newman, M. (2009). Managing information technology project escalation and de-escalation: An approach-avoidance perspective. IEEE Transactions on Engineering Management 56 (1) : 76-94. ScholarBank@NUS Repository. https://doi.org/10.1109/TEM.2008.922638 | Abstract: | This paper presents an integrated theoretical process model for identifying, describing, and analyzing the complex escalation and de-escalation phenomena in software development projects. The approach-avoidance theory is used to integrate core elements of various escalation theories into a holistic, explanatory framework for the two phenomena. We use a processmodel to identify antecedent conditions, sequences of events, critical incidents, and outcomes over the course of a project. The analysis also operates at multiple levels: project, work, and environment. This highlights the recursive interactions between project, organizational work activities, and their contexts during the software project development process. By conceiving the processes of commitment escalation and de-escalation as sequences of events involving recurring approach-avoidance decision conflict, this research allows a deeper understanding of the ambiguity and dilemma that decision makers face during project escalations and de-escalations. Our proposed model was both informed by a detailed case study that exhibits both project escalation and de-escalation conditions, and at the same time, illuminates the perspectives of various stakeholders. © 2008 IEEE. | Source Title: | IEEE Transactions on Engineering Management | URI: | http://scholarbank.nus.edu.sg/handle/10635/42550 | ISSN: | 00189391 | DOI: | 10.1109/TEM.2008.922638 |
Appears in Collections: | Staff Publications |
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