Please use this identifier to cite or link to this item:
Title: Managing information technology project escalation and de-escalation: An approach-avoidance perspective
Authors: Pan, G.
Pan, S.L. 
Newman, M.
Keywords: Approach-avoidance theory
Case study
Process theory
Issue Date: 2009
Citation: Pan, G., Pan, S.L., Newman, M. (2009). Managing information technology project escalation and de-escalation: An approach-avoidance perspective. IEEE Transactions on Engineering Management 56 (1) : 76-94. ScholarBank@NUS Repository.
Abstract: This paper presents an integrated theoretical process model for identifying, describing, and analyzing the complex escalation and de-escalation phenomena in software development projects. The approach-avoidance theory is used to integrate core elements of various escalation theories into a holistic, explanatory framework for the two phenomena. We use a processmodel to identify antecedent conditions, sequences of events, critical incidents, and outcomes over the course of a project. The analysis also operates at multiple levels: project, work, and environment. This highlights the recursive interactions between project, organizational work activities, and their contexts during the software project development process. By conceiving the processes of commitment escalation and de-escalation as sequences of events involving recurring approach-avoidance decision conflict, this research allows a deeper understanding of the ambiguity and dilemma that decision makers face during project escalations and de-escalations. Our proposed model was both informed by a detailed case study that exhibits both project escalation and de-escalation conditions, and at the same time, illuminates the perspectives of various stakeholders. © 2008 IEEE.
Source Title: IEEE Transactions on Engineering Management
ISSN: 00189391
DOI: 10.1109/TEM.2008.922638
Appears in Collections:Staff Publications

Show full item record
Files in This Item:
There are no files associated with this item.


checked on Feb 13, 2019


checked on Feb 13, 2019

Page view(s)

checked on Feb 9, 2019

Google ScholarTM



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.