Please use this identifier to cite or link to this item: https://doi.org/10.1016/j.japh.2021.09.013
Title: Burnout and resilience among pharmacy technicians: A Singapore study
Authors: Chong, Jin Jian
Tan, Yan Zhi 
Chew, Lita Sui Tjien 
Tan, Kok Hian 
Wang, Aiwen 
Keywords: Science & Technology
Life Sciences & Biomedicine
Pharmacology & Pharmacy
SOCIAL SUPPORT
JOB BURNOUT
HEALTH
PROFESSIONALS
SATISFACTION
RESIDENTS
DISTRESS
BEHAVIOR
CIVILITY
Issue Date: 1-Jan-2022
Publisher: ELSEVIER
Citation: Chong, Jin Jian, Tan, Yan Zhi, Chew, Lita Sui Tjien, Tan, Kok Hian, Wang, Aiwen (2022-01-01). Burnout and resilience among pharmacy technicians: A Singapore study. JOURNAL OF THE AMERICAN PHARMACISTS ASSOCIATION 62 (1) : 86-94. ScholarBank@NUS Repository. https://doi.org/10.1016/j.japh.2021.09.013
Abstract: Background: Burnout describes emotional exhaustion (EE), depersonalization (DP), and low personal achievement caused by work and is known to bring about negative consequences to practitioners, patients, and health systems. Various organizational and personal factors, such as organizational strategies and resilience, have been associated with this phenomenon. However, there is a paucity of data describing the prevalence of burnout among pharmacy staff within Singapore and Asia, especially in the pharmacy technician (PT) population. Objectives: This study aimed to (1) quantify burnout in PTs in patient-care sectors in Singapore and (2) explore factors that may be associated with burnout. Methods: A cross-sectional survey among PTs in patient-care areas in Singapore, which includes hospitals, primary and secondary care institutions, and retail pharmacies, across both public and private sectors was conducted from February to April 2020. The Maslach Burnout Inventory – Human Services Survey and Brief Resilience Scale were used to assess burnout and resilience among participants. Demographic, employment, and well-being information were also collected and summarized. Univariate analysis and multivariate logistic regression were used to assess associations between burnout and potential risk and impact factors. Results: Slightly more than half (52.0%) of PTs reported burnout (EE score ≥27 or DP ≥10 or both). Statistically significant factors associated with burnout include resilience, age, years of experience, ethnicity, marital status, nationality, highest qualifications, pharmacy-related certification, full-time employment status, and work hours. Impact associated with burnout includes intent for job change, job satisfaction, sleep, and presence of mental conditions. Statistically significant reported reasons for burnout and ways to build resilience were also elucidated. Conclusion: Burnout affects most PTs in Singapore and is primarily driven by workload and nature of their work, low resilience, and poor social support structures. National and organizational efforts are needed to arrest the vicious cycle that propagates burnout in PTs.
Source Title: JOURNAL OF THE AMERICAN PHARMACISTS ASSOCIATION
URI: https://scholarbank.nus.edu.sg/handle/10635/227092
ISSN: 1544-3191
1544-3450
DOI: 10.1016/j.japh.2021.09.013
Appears in Collections:Staff Publications
Elements

Show full item record
Files in This Item:
File Description SizeFormatAccess SettingsVersion 
Burnout and resilience among Pharmacy Technicians A Singapore study (JAPhA 2022).pdfPublished version322.95 kBAdobe PDF

CLOSED

Published

SCOPUSTM   
Citations

1
checked on Oct 1, 2022

Page view(s)

47
checked on Sep 29, 2022

Download(s)

4
checked on Sep 29, 2022

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.