Please use this identifier to cite or link to this item: https://doi.org/10.1016/j.urology.2020.10.010
Title: Implementation of a Ureteric Colic Telemedicine Service: A Mixed Methods Quality Improvement Study
Authors: Ong, Chloe Shu Hui
Lu, Jirong
Tan, Yi Quan 
Tan, Lincoln Guan Lim
Tiong, Ho Yee 
Keywords: Science & Technology
Life Sciences & Biomedicine
Urology & Nephrology
Issue Date: 1-Jan-2021
Publisher: ELSEVIER SCIENCE INC
Citation: Ong, Chloe Shu Hui, Lu, Jirong, Tan, Yi Quan, Tan, Lincoln Guan Lim, Tiong, Ho Yee (2021-01-01). Implementation of a Ureteric Colic Telemedicine Service: A Mixed Methods Quality Improvement Study. UROLOGY 147 : 14-20. ScholarBank@NUS Repository. https://doi.org/10.1016/j.urology.2020.10.010
Abstract: Objective: To assess the effectiveness of a telemedicine service for ureteric colic patients in reducing the number of unnecessary face-to-face consultations and shortening waiting time for appointments. Methods: A telemedicine workflow was implemented as a quality improvement study using the Plan-Do-Study-Act method. All patients presenting with ureteric colic without high-risk features of fever, severe pain, and hydronephrosis, were recruited, and face-to-face appointments to review scan results were replaced with phone consultations. Data were prospectively collected over 3 years (January 2017 to December 2019). Patient outcomes including the reduction in face-to-face review visits, time to review, reattendance and intervention rates, were tracked in an interrupted time-series analysis, and qualitative feedback was obtained from patients and clinicians. Results: Around 53.2% of patients presenting with ureteric colic were recruited into the telemedicine workflow. A total of 465 patients (46.2%) had normal scan results and 250 patients (24.9%) did not attend their scan appointments, hence reducing the number of face-to-face consultations by 71.1%. A total of 230 patients (22.9%) required subsequent follow-up with urology, while 61 patients (6.1%) were referred to other specialties. Mean (SD) time to review was 30.0 (6.2) days, 6-month intervention rate was 3.4% (n = 34) and unplanned reattendance rate was 3.2% (n = 32). Around 93.1% of patients reported satisfaction with the service. Conclusion: The ureteric colic telemedicine service successfully and sustainably reduced the number of face-to-face consultations and time to review without compromising on patient safety. The availability of this telemedicine service has become even more important in helping us provide care to patients with ureteric colic in the current COVID-19 pandemic.
Source Title: UROLOGY
URI: https://scholarbank.nus.edu.sg/handle/10635/217004
ISSN: 0090-4295
1527-9995
DOI: 10.1016/j.urology.2020.10.010
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