Please use this identifier to cite or link to this item: https://doi.org/10.1080/10410236.2018.1563030
Title: The Relationship between Face-to-Face and Online Patient-Provider Communication: Examining the Moderating Roles of Patient Trust and Patient Satisfaction
Authors: Jiang, S 
Issue Date: 1-Jan-2019
Publisher: Informa UK Limited
Citation: Jiang, S (2019-01-01). The Relationship between Face-to-Face and Online Patient-Provider Communication: Examining the Moderating Roles of Patient Trust and Patient Satisfaction. National Communication Association (NCA) Annual Conference : 1-Sep. ScholarBank@NUS Repository. https://doi.org/10.1080/10410236.2018.1563030
Abstract: ©2019, © 2019 Taylor & Francis Group, LLC. Patient-provider communication is an important factor influencing patients' health-related outcomes. This study examined how the quality of face-to-face communication with providers is associated with their subsequent Internet use for patient-provider communication. With an analysis of two-wave panel data collected in China, results showed that face-to-face patient-provider communication had a positive and direct effect on online patient-provider communication at a later time point. In addition, patient trust and patient satisfaction both positively moderated the relationship between face-to-face and online patient-provider communication. The results of this study emphasized the important roles of patient-centered communication and patient-provider relationship in the process of eHealth and mHealth movement, particularly in the Chinese health care system.
Source Title: National Communication Association (NCA) Annual Conference
URI: https://scholarbank.nus.edu.sg/handle/10635/157117
ISSN: 1041-0236
1532-7027
DOI: 10.1080/10410236.2018.1563030
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