Please use this identifier to cite or link to this item: https://doi.org/https://doi.org/10.3390/su10113952
Title: Business Model Innovation for Sustainable Performance in Retail and Hospitality Industries
Authors: CHEAH LAI YIN SARAH 
HO YUEN PING 
LI SHIYU 
Keywords: Business model innovation
sustainable performance
industry turbulence
Hospitality Industry
food services
Retail
Issue Date: 30-Oct-2018
Publisher: MDP
Citation: CHEAH LAI YIN SARAH, HO YUEN PING, LI SHIYU (2018-10-30). Business Model Innovation for Sustainable Performance in Retail and Hospitality Industries. Sustainability 10 (11) : 3952. ScholarBank@NUS Repository. https://doi.org/https://doi.org/10.3390/su10113952
Series/Report no.: Business Model Innovation for Sustainability. Highlights from the Tourism and Hospitality Industry;
Abstract: In the service sector, technological innovation is typically dominated by suppliers, and hence involves external knowledge that can be easily acquired and imitated by competitors. However, innovation that can sustain superior performance in retail and hospitality firms tends to be internal and non-technical, involving business models. Building on the perspectives of the resource-based view and dynamic capability, this study aims to understand how industry turbulence in retail and hospitality affects the sustainable competitive advantage of the firms operating in these service industries. Based on a quantitative study of 214 retail and food services companies, our study has empirically demonstrated that firms operating in an industry with high turbulence have a higher probability of achieving a sustainable competitive advantage. Second, our findings establish that a firm’s business model innovation (BMI) activities partially mediate this positive relationship. This suggests that BMI plays a role in enhancing the firm’s ability to address the challenges of the present, as well as prepare itself to adapt to the industry evolution and revolution of the future. BMI not only influences the acquisition and application of external innovations, it also affects the generation of internal innovations.
Source Title: Sustainability
URI: https://scholarbank.nus.edu.sg/handle/10635/156645
DOI: https://doi.org/10.3390/su10113952
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