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https://scholarbank.nus.edu.sg/handle/10635/140462
| Title: | Consumer complaining to firms : the determinants of channel choice | Authors: | Wirtz, Jochen Mattila, Anna S. |
Issue Date: | Apr-2003 | Citation: | Wirtz, Jochen, Mattila, Anna S. (2003-04). Consumer complaining to firms : the determinants of channel choice. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-005 : 1-27. ScholarBank@NUS Repository. | Series/Report no.: | Research Paper Series; 2003-005 | Source Title: | Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-005 | URI: | http://scholarbank.nus.edu.sg/handle/10635/140462 |
| Appears in Collections: | Staff Publications Elements |
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| b23482898.pdf | 1.58 MB | Adobe PDF | OPEN | None | View/Download |
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