Please use this identifier to cite or link to this item:
https://scholarbank.nus.edu.sg/handle/10635/140462
| DC Field | Value | |
|---|---|---|
| dc.title | Consumer complaining to firms : the determinants of channel choice | |
| dc.contributor.author | Wirtz, Jochen | |
| dc.contributor.author | Mattila, Anna S. | |
| dc.date.accessioned | 2018-04-20T01:07:47Z | |
| dc.date.available | 2018-04-20T01:07:47Z | |
| dc.date.issued | 2003-04 | |
| dc.identifier.citation | Wirtz, Jochen, Mattila, Anna S. (2003-04). Consumer complaining to firms : the determinants of channel choice. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-005 : 1-27. ScholarBank@NUS Repository. | |
| dc.identifier.uri | http://scholarbank.nus.edu.sg/handle/10635/140462 | |
| dc.relation.ispartofseries | Research Paper Series; 2003-005 | |
| dc.type | Working Paper/Technical Report | |
| dc.contributor.department | MARKETING | |
| dc.description.sourcetitle | Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-005 | |
| dc.description.page | 1-27 | |
| dc.grant.fundingagency | Research grant provided by the NUS Business School, National University of Singapore | |
| Appears in Collections: | Staff Publications Elements | |
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| File | Description | Size | Format | Access Settings | Version | |
|---|---|---|---|---|---|---|
| b23482898.pdf | 1.58 MB | Adobe PDF | OPEN | None | View/Download |
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