Please use this identifier to cite or link to this item:
https://scholarbank.nus.edu.sg/handle/10635/140299
| Title: | Uncertain performance expectations in satisfaction models for services | Authors: | Wirtz, Jochen Chua, Diana Tan, Rachel Lu Pheng |
Issue Date: | Mar-1999 | Citation: | Wirtz, Jochen, Chua, Diana, Tan, Rachel Lu Pheng (1999-03). Uncertain performance expectations in satisfaction models for services. Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-015 : 1-32. ScholarBank@NUS Repository. | Series/Report no.: | Research Paper Series; 1999-015 | Source Title: | Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-015 | URI: | http://scholarbank.nus.edu.sg/handle/10635/140299 |
| Appears in Collections: | Staff Publications Elements |
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|---|---|---|---|---|---|---|
| b20843574.pdf | 2.19 MB | Adobe PDF | OPEN | None | View/Download |
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