Uncertain performance expectations in satisfaction models for services

Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/140299

DC Field	Value
dc.title	Uncertain performance expectations in satisfaction models for services
dc.contributor.author	Wirtz, Jochen
dc.contributor.author	Chua, Diana
dc.contributor.author	Tan, Rachel Lu Pheng
dc.date.accessioned	2018-04-19T03:34:38Z
dc.date.available	2018-04-19T03:34:38Z
dc.date.issued	1999-03
dc.identifier.citation	Wirtz, Jochen, Chua, Diana, Tan, Rachel Lu Pheng (1999-03). Uncertain performance expectations in satisfaction models for services. Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-015 : 1-32. ScholarBank@NUS Repository.
dc.identifier.uri	http://scholarbank.nus.edu.sg/handle/10635/140299
dc.relation.ispartofseries	Research Paper Series; 1999-015
dc.type	Working Paper/Technical Report
dc.contributor.department	MARKETING
dc.description.sourcetitle	Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-015
dc.description.page	1-32
Appears in Collections:	Staff Publications Elements

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