Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/140299
Title: Uncertain performance expectations in satisfaction models for services
Authors: Wirtz, Jochen 
Chua, Diana
Tan, Rachel Lu Pheng
Issue Date: Mar-1999
Citation: Wirtz, Jochen, Chua, Diana, Tan, Rachel Lu Pheng (1999-03). Uncertain performance expectations in satisfaction models for services. Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-015 : 1-32. ScholarBank@NUS Repository.
Series/Report no.: Research Paper Series; 1999-015
Source Title: Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-015
URI: http://scholarbank.nus.edu.sg/handle/10635/140299
Appears in Collections:Staff Publications

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