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Jochen Wirtz

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Full Name
Jochen Wirtz
Variants
Wirtz, J.
 
Main Affiliation
 
Faculty
 
Email
bizwirtz@nus.edu.sg
 
Other emails
 
ORCID
 

Publications

Refined By:
Type:  Article
Date Issued:  [2010 TO 2019]

Results 1-15 of 15 (Search time: 0.011 seconds).

Issue DateTitleAuthor(s)
18-Jul-2017Accelerating employee-related scholarship in service management: Research streams, propositions, and commentariesSubramony M.; Ehrhart K.; Groth M.; Holtom B.C.; van Jaarsveld D.D.; Yagil D.; Darabi T.; Walker D.; Bowen D.E.; Fisk R.P.; Grönroos C.; WIRTZ,JOCHEN 
22018Brave new world: service robots in the frontlineWirtz, Jochen ; Patterson, Paul G; Kunz, Werner H; Gruber, Thorsten; Lu, Vinh Nhat; Paluch, Stefanie; Martins, Antje
3Jul-2013Business models: Impact on business markets and opportunities for marketing researchEhret, M.; Kashyap, V.; Wirtz, J. 
42018Cost-effective service excellenceWirtz J. ; Zeithaml V.
52010Customers behaving badly: A state of the art review, research agenda and implications for practitionersFisk, R.; Grove, S.; Harris, L.C.; Keeffe, D.A.; Daunt, K.L.; Russell-Bennett, R.; Wirtz, J. 
62013Managing brands and customer engagement in online brand communitiesWirtz, Jochen ; den Ambtman, Anouk; Bloemer, Josee; Horvath, Csilla; Ramaseshan, B; van de Klundert, Joris; Canli, Zeynep Gurhan; Kandampully, Jay
7Jun-2013Managing brands and customer engagement in online brand communitiesWirtz, J. ; Ambtman, A.D.; Bloemer, J.; Horváth, C.; Ramaseshan, B.; van de Klundert, J.; Canli, Z.G.; Kandampully, J.
825-Jan-2017Managing Service Employees: Literature Review, Expert Opinions, and Research DirectionsJochen Wirtz ; Christina Jerger
92010Opportunistic customer claiming during service recoveryWirtz, J. ; McColl-Kennedy, J.R.
102011Optimizing referral reward programs under impression management considerationsXiao, P. ; Tang, C.S.; Wirtz, J. 
112-Sep-2019Platforms in the peer-to-peer sharing economyWirtz, Jochen ; So, Kevin Kam Fung; Mody, Makarand Amrish; Liu, Stephanie Q; Chun, HaeEun Helen
122014Singapore Airlines: Achieving Sustainable Advantage Through Mastering ParadoxHeracleous, L.; Wirtz, J. 
132012The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management PerspectiveNoone, B.M.; Wirtz, J. ; Kimes, S.E.
142010The globe: Singapore airlines' balancing actHeracleous, L.; Wirtz, J. 
152014The role of marketing in today's enterprisesWirtz, J. ; Tuzovic, S.; Kuppelwieser, V.G.