Please use this identifier to cite or link to this item: https://doi.org/10.1080/02642069.2016.1278432
Title: Managing Service Employees: Literature Review, Expert Opinions, and Research Directions
Authors: Jochen Wirtz 
Christina Jerger
Issue Date: 25-Jan-2017
Publisher: Taylor & Francis
Citation: Jochen Wirtz, Christina Jerger (2017-01-25). Managing Service Employees: Literature Review, Expert Opinions, and Research Directions. The Service Industries Journal 36 (15-16) : 757-788. ScholarBank@NUS Repository. https://doi.org/10.1080/02642069.2016.1278432
Source Title: The Service Industries Journal
URI: http://scholarbank.nus.edu.sg/handle/10635/140977
ISSN: 0264-2069
DOI: 10.1080/02642069.2016.1278432
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