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Jochen Wirtz

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Full Name
Jochen Wirtz
Variants
Wirtz, J.
 
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Faculty
 
Email
bizwirtz@nus.edu.sg
 
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ORCID
 

Publications

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Author:  JOCHEN WIRTZ
Policy:  Open

Results 1-20 of 73 (Search time: 0.013 seconds).

Issue DateTitleAuthor(s)
117-Jul-2023A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management researchMariani, Marcello; Wirtz, Jochen 
2Mar-1998A LARGE-SCALE LIFE-STYLE STUDY OF SINGAPOREANS - RELEASE III: SELF-PERCEPTION AND SELFCONFIDENCE OF SINGAPOREANSJOCHEN WIRTZ ; KAU AH KENG ; TAN SOO JIUAN 
3Mar-1998A large-scale life-style study of singaporeans - release IV : a demographic analysis of life satisfactionKau, Ah Keng ; Wirtz, Jochen ; Tan, Soo Jiuan ; Jung, Kwon 
4Feb-1998A large-scale lifestyle study of Singaporeans - release II : their attitudes and traitsTan, Soo Jiuan ; Kau, Ah Keng ; Wirtz, Jochen 
5May-1998A large-scale lifestyle study of Singaporeans - release V: moral standards, traditions, family and social valuesTan, Soo Jiuan ; Kau, Ah Keng ; Wirtz, Jochen 
6Jun-1998A large-scale lifestyle study of Singaporeans - release VI : consumer behaviourWirtz, Jochen ; Tan, Soo Jiuan ; Kau, Ah Keng 
7Jun-1998A large-scale lifestyle study of Singaporeans - release VII : investment behaviourWirtz, Jochen ; Tan, Soo Jiuan ; Kau, Ah Keng 
8Jul-1998A large-scale lifestyle study of Singaporeans - release VIII : leisure and travel activitiesKau, Ah Keng ; Tan, Soo Jiuan ; Wirtz, Jochen 
98-Jul-2017Accelerating employee-related scholarship in service management: Research streams, propositions, and commentariesSubramony M.; Ehrhart K.; Groth M.; Holtom B.C.; van Jaarsveld D.D.; Yagil D.; Darabi T.; Walker D.; Bowen D.E.; Fisk R.P.; Grönroos C.; WIRTZ,JOCHEN 
101-Jan-2023Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer SatisfactionAshtar, Shelly; Yom-Tov, Galit B; Rafaeli, Anat; Wirtz, Jochen 
11Apr-2022AI in marketing, consumer research and psychology: A systematic literature review and research agendaMariani, Marcello M; Perez-Vega, Rodrigo; Wirtz, Jochen 
12Oct-1999An empirical study on Internet-based business-to-business ecommerce in SingaporeWirtz, Jochen ; Wong, Poh Kam 
13Jun-2023Artificial intelligence empowered conversational agents: A systematic literature review and research agendaMariani, Marcello M; Hashemi, Novin; Wirtz, Jochen 
142018Brave new world: service robots in the frontlineWirtz, Jochen ; Patterson, Paul G; Kunz, Werner H; Gruber, Thorsten; Lu, Vinh Nhat; Paluch, Stefanie; Martins, Antje
15Apr-2000Congruency of scent and music as a driver of in-store evaluations and behaviorWirtz, Jochen ; Mattila, Anna 
16Oct-1999CONJOINT ANALYSIS: AN EXAMINATION OF THE VALIDITY OF THE SELF-EXPLICATED DESIGN IN THE CONTEXT OF AIR TRAVELTAN LU PHENG ,RACHEL; JOCHEN WIRTZ 
17Jun-1999Consumer cheating on service guarantees : an experimental studyWirtz, Jochen ; Kum, Doreen 
18Apr-2003Consumer complaining to firms : the determinants of channel choiceWirtz, Jochen ; Mattila, Anna S. 
19Jun-2003Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, Jochen ; Mattila, Anna S. 
201-Jan-2021Corporate digital responsibilityLobschat, Lara; Mueller, Benjamin; Eggers, Felix; Brandimarte, Laura; Diefenbach, Sarah; Kroschke, Mirja; Wirtz, Jochen ; Lobschat L.; Mueller B.; Eggers F.; Brandimarte L.; Diefenbach S.; Kroschke M.; Wirtz J.