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Title: Leadership and management distinctions among worldwide National Quality Awards
Authors: Tan, K.C. 
Khoo, H.H. 
Keywords: Leadership styles
National Quality Award
Quality management distinctions
Worldwide comparison
Issue Date: 24-Aug-2005
Citation: Tan, K.C.,Khoo, H.H. (2005-08-24). Leadership and management distinctions among worldwide National Quality Awards. Journal of Transnational Management 10 (1) : 3-22. ScholarBank@NUS Repository.
Abstract: This paper presents the leadership and management distinctions among six National Quality Awards (NQAs). In order to provide some guidelines for examining the six NQA's set of criteria, 11 aspects are outlined: (i) establishing mission statements/policies and strategies, (ii) ethics/ values, (iii) role modeling, (iv) employee education/ development, (v) empowerment and innovation, (vi) employee well-being, (vii) leader-subordinate relationships, (viii) application of new technologies, (ix) customer focus, (x) Total Quality/continuous improvement, and (xi) sustainable environmental management. These aspects are believed to support organizational growth and development, and represent the general contents contained in the NQAs. Copyright © by The Haworth Press, Inc. All rights reserved.
Source Title: Journal of Transnational Management
ISSN: 15475778
DOI: 10.1300/J482v10n01_02
Appears in Collections:Staff Publications

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