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Title: Retail productivity and scale economies at the firm level: A DEA approach
Authors: Keh, H.T. 
Chu, S. 
Keywords: DEA
Distribution services
Issue Date: 2003
Citation: Keh, H.T., Chu, S. (2003). Retail productivity and scale economies at the firm level: A DEA approach. Omega 31 (2) : 75-82. ScholarBank@NUS Repository.
Abstract: We investigate the concept of productivity in retailing. In the literature, there are unresolved issues concerning the construct of retail output and measurement methodologies. In accordance with recently developed theory, we define the output of the retail firm as a set of explicitly priced market goods accompanied by distribution services that are implicitly priced. We operationalise these services, and measure productivity of a chain of grocery stores using data envelopment analysis. We also find evidence of increasing returns to scale. Managerial implications of the findings are provided. © 2003 Elsevier Science Ltd. All rights reserved.
Source Title: Omega
ISSN: 03050483
DOI: 10.1016/S0305-0483(02)00097-X
Appears in Collections:Staff Publications

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