St Luke's ElderCare: Leading a high-growth organisation in the charity space

Abstract

Among non-profit service providers in Singapore's community care sector, one voluntary welfare organisation (VWO) that specialises in eldercare stood out as a high-growth organisation: St Luke's ElderCare (SLEC). SLEC grew at a remarkable pace in the past decade. But how exactly did SLEC grow? Did its expansion help Singapore's elderly population? Why pursue growth in the first place? How did it prepare for and manage growth? This case study explores the outstanding growth of SLEC as a private, faith-based charity with substantial government funding, the issues it faced, and how it prepared for and managed its growth journey.