Please use this identifier to cite or link to this item: https://doi.org/10.1007/s10209-022-00877-9
Title: Making universal digital access universal: lessons from COVID-19 in Singapore
Authors: Ng, Irene 
Lim, Sun Sun 
Pang, Natalie 
Keywords: Science & Technology
Technology
Computer Science, Cybernetics
Ergonomics
Computer Science
Engineering
Universal
Digital access
Digital inclusion
COVID-19
Issue Date: 15-Apr-2022
Publisher: SPRINGER HEIDELBERG
Citation: Ng, Irene, Lim, Sun Sun, Pang, Natalie (2022-04-15). Making universal digital access universal: lessons from COVID-19 in Singapore. UNIVERSAL ACCESS IN THE INFORMATION SOCIETY. ScholarBank@NUS Repository. https://doi.org/10.1007/s10209-022-00877-9
Abstract: Digital resources—which include devices, internet connection and digital literacy—have become basic needs. Thus with the global COVID-19 pandemic having accelerated digitalization, the urgency for universal digital inclusion has hastened. Otherwise, digital inequality will lead to social inequality and impede social mobility. Using Singapore as a case study, this article applies the insights learned from a participatory action research to recommend a policy framework for universal digital access, with practical humanistic steps towards full digital inclusion. Singapore is a digitally advanced nation with almost universal digital availability, yet when COVID-19 forced rapid digital adoption, gaps in access by vulnerable groups such as low-income households, elderly and migrant workers were found. From the learning points on gaps and measures taken by community groups, volunteers and policy-makers in our research, we recommend making access to all three digital resources automatic and affordable, with an undergirding principle to implement technology among the most digitally excluded first before national roll out. A public-community-corporate funding and partnership model is also proposed to sustain universal provision.
Source Title: UNIVERSAL ACCESS IN THE INFORMATION SOCIETY
URI: https://scholarbank.nus.edu.sg/handle/10635/228393
ISSN: 16155289
16155297
DOI: 10.1007/s10209-022-00877-9
Appears in Collections:Elements
Staff Publications

Show full item record
Files in This Item:
File Description SizeFormatAccess SettingsVersion 
Making universal digital access universal lessons from COVID-19 in Singapore.pdf689.74 kBAdobe PDF

OPEN

PublishedView/Download

Page view(s)

48
checked on Sep 29, 2022

Download(s)

4
checked on Sep 29, 2022

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.