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Jochen Wirtz

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Full Name
Jochen Wirtz
Variants
Wirtz, J.
 
Main Affiliation
 
Faculty
 
Email
bizwirtz@nus.edu.sg
 
Other emails
 
ORCID
 

Publications

Results 1-20 of 79 (Search time: 0.007 seconds).

Issue DateTitleAuthor(s)
117-Jul-2023A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management researchMariani, Marcello; Wirtz, Jochen 
28-Jul-2017Accelerating employee-related scholarship in service management: Research streams, propositions, and commentariesSubramony M.; Ehrhart K.; Groth M.; Holtom B.C.; van Jaarsveld D.D.; Yagil D.; Darabi T.; Walker D.; Bowen D.E.; Fisk R.P.; Grönroos C.; WIRTZ,JOCHEN 
31-Jan-2023Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer SatisfactionAshtar, Shelly; Yom-Tov, Galit B; Rafaeli, Anat; Wirtz, Jochen 
4Apr-2022AI in marketing, consumer research and psychology: A systematic literature review and research agendaMariani, Marcello M; Perez-Vega, Rodrigo; Wirtz, Jochen 
52000An examination of the presence, magnitude and impact of halo on consumer satisfaction measuresWirtz, J. 
61995An experimental investigation of halo effects in satisfaction measures of service attributesWirtz, J. ; Bateson, J.E.G.
72006Arousal expectations and service evaluationsMattila, A.S.; Wirtz, J. 
8Jun-2023Artificial intelligence empowered conversational agents: A systematic literature review and research agendaMariani, Marcello M; Hashemi, Novin; Wirtz, Jochen 
9Jan-2021Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agendaMustak, Mekhail; Salminen, Joni; Ple, Loic; Wirtz, Jochen 
102006Biometrics: The next frontier in service excellence, productivity and security in the service sectorHeracleous, L.; Wirtz, J. 
112018Brave new world: service robots in the frontlineWirtz, Jochen ; Patterson, Paul G; Kunz, Werner H; Gruber, Thorsten; Lu, Vinh Nhat; Paluch, Stefanie; Martins, Antje
12Jul-2013Business models: Impact on business markets and opportunities for marketing researchEhret, M.; Kashyap, V.; Wirtz, J. 
132007Causes and consequences of consumer online privacy concernWirtz, J. ; Lwin, M.O.; Williams, J.D.
142021Commentaries on the Sharing Economy: Advancing New PerspectivesFritze, Martin P; Benkenstein, Martin; Belk, Russell; Peck, Joann; Wirtz, Jochen ; Claus, and Bart
152001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, A.S.; Wirtz, J. 
162001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, AS; Wirtz, J 
172012Consumer behavior in a service contextTsiotsou, R.H.; Wirtz, J. 
182004Consumer Cheating on Service GuaranteesWirtz, J. ; Kum, D. 
192004Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, J. ; Mattila, A.S.
202004Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, J ; Mattila, AS