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Jochen Wirtz

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Full Name
Jochen Wirtz
Variants
Wirtz, J.
 
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Faculty
 
Email
bizwirtz@nus.edu.sg
 
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ORCID
 

Publications

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Type:  Article

Results 1-20 of 65 (Search time: 0.006 seconds).

Issue DateTitleAuthor(s)
117-Jul-2023A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management researchMariani, Marcello; Wirtz, Jochen 
28-Jul-2017Accelerating employee-related scholarship in service management: Research streams, propositions, and commentariesSubramony M.; Ehrhart K.; Groth M.; Holtom B.C.; van Jaarsveld D.D.; Yagil D.; Darabi T.; Walker D.; Bowen D.E.; Fisk R.P.; Grönroos C.; WIRTZ,JOCHEN 
31-Jan-2023Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer SatisfactionAshtar, Shelly; Yom-Tov, Galit B; Rafaeli, Anat; Wirtz, Jochen 
42000An examination of the presence, magnitude and impact of halo on consumer satisfaction measuresWirtz, J. 
51995An experimental investigation of halo effects in satisfaction measures of service attributesWirtz, J. ; Bateson, J.E.G.
62006Arousal expectations and service evaluationsMattila, A.S.; Wirtz, J. 
7Jan-2021Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agendaMustak, Mekhail; Salminen, Joni; Ple, Loic; Wirtz, Jochen 
82006Biometrics: The next frontier in service excellence, productivity and security in the service sectorHeracleous, L.; Wirtz, J. 
92018Brave new world: service robots in the frontlineWirtz, Jochen ; Patterson, Paul G; Kunz, Werner H; Gruber, Thorsten; Lu, Vinh Nhat; Paluch, Stefanie; Martins, Antje
10Jul-2013Business models: Impact on business markets and opportunities for marketing researchEhret, M.; Kashyap, V.; Wirtz, J. 
112007Causes and consequences of consumer online privacy concernWirtz, J. ; Lwin, M.O.; Williams, J.D.
122021Commentaries on the Sharing Economy: Advancing New PerspectivesFritze, Martin P; Benkenstein, Martin; Belk, Russell; Peck, Joann; Wirtz, Jochen ; Claus, and Bart
132001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, AS; Wirtz, J 
142001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, A.S.; Wirtz, J. 
152004Consumer Cheating on Service GuaranteesWirtz, J. ; Kum, D. 
162004Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, J ; Mattila, AS
171999Consumer satisfaction with services: Integrating the environment perspective in services marketing into the traditional disconfirmation paradigmWirtz, J. ; Bateson, J.E.G.
181-Jan-2021Corporate digital responsibilityLobschat, Lara; Mueller, Benjamin; Eggers, Felix; Brandimarte, Laura; Diefenbach, Sarah; Kroschke, Mirja; Wirtz, Jochen ; Lobschat L.; Mueller B.; Eggers F.; Brandimarte L.; Diefenbach S.; Kroschke M.; Wirtz J.
191-Jan-2023Corporate digital responsibility (CDR) in the age of AI: implications for interactive marketingKunz, Werner H; Wirtz, Jochen 
20May-2023Corporate Digital Responsibility in Service Firms and Their EcosystemsWirtz, Jochen ; Kunz, Werner H; Hartley, Nicole; Tarbit, James