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https://scholarbank.nus.edu.sg/handle/10635/149191
| Title: | THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS | Authors: | JOCHEN WIRTZ ANNA MATTILA RACHEL L P TAN |
Issue Date: | Oct-2001 | Citation: | JOCHEN WIRTZ, ANNA MATTILA, RACHEL L P TAN (2001-10). THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031 : 1-37. ScholarBank@NUS Repository. | Series/Report no.: | Research Paper Series; 2001-031 | Source Title: | Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031 | URI: | http://scholarbank.nus.edu.sg/handle/10635/149191 |
| Appears in Collections: | Elements Staff Publications |
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| b22883459.pdf | 3.28 MB | Adobe PDF | OPEN | None | View/Download |
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