Please use this identifier to cite or link to this item:
https://doi.org/10.1080/02642069.2016.1278432
| Title: | Managing Service Employees: Literature Review, Expert Opinions, and Research Directions | Authors: | Jochen Wirtz Christina Jerger |
Issue Date: | 25-Jan-2017 | Publisher: | Taylor & Francis | Citation: | Jochen Wirtz, Christina Jerger (2017-01-25). Managing Service Employees: Literature Review, Expert Opinions, and Research Directions. The Service Industries Journal 36 (15-16) : 757-788. ScholarBank@NUS Repository. https://doi.org/10.1080/02642069.2016.1278432 | Source Title: | The Service Industries Journal | URI: | http://scholarbank.nus.edu.sg/handle/10635/140977 | ISSN: | 0264-2069 | DOI: | 10.1080/02642069.2016.1278432 |
| Appears in Collections: | Staff Publications Elements |
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