Please use this identifier to cite or link to this item:
https://scholarbank.nus.edu.sg/handle/10635/140412
| Title: | Singapore Airlines : what it takes to sustain service excellence - a senior management perspective | Authors: | Wirtz, Jochen Johnston, Robert |
Issue Date: | Jan-2002 | Citation: | Wirtz, Jochen, Johnston, Robert (2002-01). Singapore Airlines : what it takes to sustain service excellence - a senior management perspective. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2002-002 : 1-17. ScholarBank@NUS Repository. | Series/Report no.: | Research Paper Series; 2002-002 | Source Title: | Research Paper Series (National University of Singapore. Faculty of Business Administration); 2002-002 | URI: | http://scholarbank.nus.edu.sg/handle/10635/140412 |
| Appears in Collections: | Staff Publications Elements |
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|---|---|---|---|---|---|---|
| b23015809.pdf | 1.1 MB | Adobe PDF | OPEN | None | View/Download |
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