Please use this identifier to cite or link to this item:
https://scholarbank.nus.edu.sg/handle/10635/140121
| Title: | Selecting appropriate customer satisfaction measures : first steps towards a normative framework | Authors: | Wirtz, Jochen Lee, Meng Chung |
Issue Date: | Jun-1997 | Citation: | Wirtz, Jochen, Lee, Meng Chung (1997-06). Selecting appropriate customer satisfaction measures : first steps towards a normative framework. Research Paper Series (National University of Singapore. Faculty of Business Administration); 1997-032 : 1-34. ScholarBank@NUS Repository. | Series/Report no.: | Research Paper Series; 1997-032 | Source Title: | Research Paper Series (National University of Singapore. Faculty of Business Administration); 1997-032 | URI: | http://scholarbank.nus.edu.sg/handle/10635/140121 |
| Appears in Collections: | Staff Publications Elements |
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|---|---|---|---|---|---|---|
| b1970060x.pdf | 1.91 MB | Adobe PDF | OPEN | None | View/Download |
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