Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/140045
Title: Development of a service quality measurement scale for airline passenger services
Authors: Wirtz, Jochen 
Shamdasani, Prem N. 
Issue Date: Oct-1995
Citation: Wirtz, Jochen, Shamdasani, Prem N. (1995-10). Development of a service quality measurement scale for airline passenger services. Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016 : 1-19. ScholarBank@NUS Repository.
Series/Report no.: Working Paper Series; 1995-016
Source Title: Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016
URI: http://scholarbank.nus.edu.sg/handle/10635/140045
Appears in Collections:Staff Publications

Show full item record
Files in This Item:
File Description SizeFormatAccess SettingsVersion 
b18847729.pdf1.65 MBAdobe PDF

OPEN

NoneView/Download

Page view(s)

8
checked on Aug 2, 2018

Download(s)

7
checked on Aug 2, 2018

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.