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https://scholarbank.nus.edu.sg/handle/10635/140045
| Title: | Development of a service quality measurement scale for airline passenger services | Authors: | Wirtz, Jochen Shamdasani, Prem N. |
Issue Date: | Oct-1995 | Citation: | Wirtz, Jochen, Shamdasani, Prem N. (1995-10). Development of a service quality measurement scale for airline passenger services. Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016 : 1-19. ScholarBank@NUS Repository. | Series/Report no.: | Working Paper Series; 1995-016 | Source Title: | Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016 | URI: | http://scholarbank.nus.edu.sg/handle/10635/140045 |
| Appears in Collections: | Staff Publications Elements |
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|---|---|---|---|---|---|---|
| b18847729.pdf | 1.65 MB | Adobe PDF | OPEN | None | View/Download |
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