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Title: A model for vending machine services in the soft drink industry
Authors: Ong, H.L. 
Ang, B.W. 
Goh, T.N. 
Deng, C.C. 
Keywords: Aspiration level
Crew assignment
Queuing system
Routing and scheduling
Utility rate
Vending machine
Issue Date: 1996
Citation: Ong, H.L.,Ang, B.W.,Goh, T.N.,Deng, C.C. (1996). A model for vending machine services in the soft drink industry. Asia-Pacific Journal of Operational Research 13 (2) : 209-224. ScholarBank@NUS Repository.
Abstract: This paper deals with the provision of services for vending machines in the soft drink industry. The benefits that vending machines can provide have been widely recognized in recent years; a growing number have been installed, giving rise to the concern over maintenance and distribution costs. This paper briefly introduces the different types of vending machines and their operation, considerations for assigning them to different locations, and the types of maintenance crew required. It then focuses on the service and distribution issues of vending machines, presents a framework for determining the manpower requirement to maintain the service level, and suggests several heuristic procedures for scheduling and routing the servicemen. These heuristics which are simple, but practical. Thus, the proposed methods may have high chances to be implemented sucessfully in actual operations.
Source Title: Asia-Pacific Journal of Operational Research
ISSN: 02175959
Appears in Collections:Staff Publications

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