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Title: Validation of a user satisfaction instrument for office automation success
Authors: Wan, T.B. 
Wah, L.T.
Keywords: MIS
System success
User information satisfaction
Issue Date: 1990
Citation: Wan, T.B.,Wah, L.T. (1990). Validation of a user satisfaction instrument for office automation success. Information and Management 18 (4) : 203-208. ScholarBank@NUS Repository.
Abstract: By viewing an office automation system as an information system, user information satisfaction can be applied to measure its success. The Bailey and Pearson instrument was modified for an OA system. The validity of the modified instrument was tested and refined using responses from its users in an academic institution in Singapore. The data were further factor analysed and the result compared with two previous studies. © 1990.
Source Title: Information and Management
ISSN: 03787206
Appears in Collections:Staff Publications

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