Please use this identifier to cite or link to this item: https://doi.org/10.1016/j.tourman.2006.08.008
DC FieldValue
dc.titleTourists' satisfaction, recommendation and revisiting Singapore
dc.contributor.authorHui, T.K.
dc.contributor.authorWan, D.
dc.contributor.authorHo, A.
dc.date.accessioned2013-10-09T06:18:48Z
dc.date.available2013-10-09T06:18:48Z
dc.date.issued2007
dc.identifier.citationHui, T.K., Wan, D., Ho, A. (2007). Tourists' satisfaction, recommendation and revisiting Singapore. Tourism Management 28 (4) : 965-975. ScholarBank@NUS Repository. https://doi.org/10.1016/j.tourman.2006.08.008
dc.identifier.issn02615177
dc.identifier.urihttp://scholarbank.nus.edu.sg/handle/10635/44212
dc.description.abstractThis study assesses the satisfaction of different tourist groups using a conceptual model that combines the concepts of the Expectancy Disconfirmation Paradigm [Oliver, R.L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460-469] and Service Quality framework [Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41-50; Cronin, J.J., & Taylor, S.A. (1992). Measuring service quality: A re-examination and extension. Journal of Marketing, 56, 55-68]. A sample of 424 tourists departing from Singapore Changi International Airport was surveyed with a structured questionnaire. A series of analyses were performed on the segmented groups-Europe, Asia, Oceania and North America. In both the disconfirmation and perceptions-only models used in this study, it was consistently found that 'Price' was insignificant in shaping overall satisfaction levels for all groups of tourists. 'Accommodation and Food' was significant for the North Americans' overall satisfaction. 'Attractions' was significant for the European and Asian tourists while 'Culture' was significant for the Oceania tourists. There was no single factor that appealed to all the groups of travellers. It was also found that all tourists were willing to recommend Singapore to their relatives and friends and they were willing to revisit Singapore in the future. © 2006 Elsevier Ltd. All rights reserved.
dc.description.urihttp://libproxy1.nus.edu.sg/login?url=http://dx.doi.org/10.1016/j.tourman.2006.08.008
dc.sourceScopus
dc.subjectHotelling's T2
dc.subjectPaired t-test
dc.subjectRecommendation and revisiting
dc.subjectSatisfaction
dc.typeArticle
dc.contributor.departmentDECISION SCIENCES
dc.contributor.departmentMANAGEMENT AND ORGANISATION
dc.description.doi10.1016/j.tourman.2006.08.008
dc.description.sourcetitleTourism Management
dc.description.volume28
dc.description.issue4
dc.description.page965-975
dc.identifier.isiut000246882500002
Appears in Collections:Staff Publications

Show simple item record
Files in This Item:
There are no files associated with this item.

SCOPUSTM   
Citations

285
checked on May 27, 2020

WEB OF SCIENCETM
Citations

256
checked on May 27, 2020

Page view(s)

449
checked on May 12, 2020

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.