A framework for stakeholder oriented mindfulness: Case of RFID implementation at YCH Group, Singapore

Abstract

Implementation of innovative technology in organizations is often fraught with challenges. Past literature on mindfulness suggests that mindful implementation of innovative solutions facilitates success and enhances effectiveness for the organization. Integrating insights from the mindfulness and stakeholder perspectives, we present and analyze a longitudinal case study of Radio Frequency Identification (RFID) implementation at YCH Group, a leading logistics provider in the Asia-Pacific region. Our objectives are to examine key attributes of mindfulness as well as identify specific organizational routines that fostered mindfulness at YCH that ultimately paved the way for effective implementation of RFID technology. Important lessons can be learnt from how YCH instituted organizational routines that enabled them to mindfully implement RFID, by explicitly considering both internal and external stakeholders. © 2011 Operational Research Society Ltd. All rights reserved.