Intranets and organizational learning: Impact of metadata filters on information quality, user satisfaction and intention to use

Abstract

Intranet portals can facilitate organizational learning by enabling the sharing and retrieval of information from organizational repositories. However, Intranet portals are far from being perfect for facilitating organizational learning. Prior research has identified several user-interface issues which inhibit the use of Intranets for organizational learning purposes and has suggested new usability features in the Intranet portals with an aim towards improving them. Metadata filter is one such feature which can facilitate information search and retrieval by selectively controlling the number of metadata elements used to represent a digital object in an Intranet portal. By applying the DeLone and McLean IS Success model to Intranet portal incorporating such a metadata filter we intend to demonstrate that the use of metadata filter leads to higher levels of information quality, user satisfaction and intention to use, three important dimensions of information systems (IS) success.