Please use this identifier to cite or link to this item: https://doi.org/10.1057/palgrave.ejis.3000545
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dc.titleUser involvement and user satisfaction with information-seeking activity
dc.contributor.authorSantosa, P.I.
dc.contributor.authorWei, K.K.
dc.contributor.authorChan, H.C.
dc.date.accessioned2013-07-11T10:10:58Z
dc.date.available2013-07-11T10:10:58Z
dc.date.issued2005
dc.identifier.citationSantosa, P.I., Wei, K.K., Chan, H.C. (2005). User involvement and user satisfaction with information-seeking activity. European Journal of Information Systems 14 (4) : 361-370. ScholarBank@NUS Repository. https://doi.org/10.1057/palgrave.ejis.3000545
dc.identifier.issn0960085X
dc.identifier.urihttp://scholarbank.nus.edu.sg/handle/10635/42505
dc.description.abstractThis paper presents the result of an empirical study that investigates user involvement and user satisfaction in the context of information-seeking activity. This study adopts the definition of user involvement as the psychological state of the importance and personal relevance that users attach to a given system. Following Celsi and Olson, intrinsic and situational motivators were considered as two antecedents of user involvement. These two types of motivator were treated as formative exogenous variables, while user involvement and user satisfaction were treated as reflective mediating endogenous variable and final endogenous variable, respectively. Five hypotheses were proposed, and all were supported by the data from a laboratory experiment. This paper also reports two other interesting findings. First, intrinsic motivators have a stronger positive effect on user involvement than situational motivators have. Second, situational motivators have a stronger positive effect on user satisfaction than intrinsic motivators have. The discussion part explains these interesting findings. © 2005 Operational Research Society Ltd. All rights reserved.
dc.description.urihttp://libproxy1.nus.edu.sg/login?url=http://dx.doi.org/10.1057/palgrave.ejis.3000545
dc.sourceScopus
dc.subjectExperiment
dc.subjectInformation seeking
dc.subjectIntrinsic motivators
dc.subjectPLS-Graph
dc.subjectSituational motivators
dc.typeArticle
dc.contributor.departmentINFORMATION SYSTEMS
dc.description.doi10.1057/palgrave.ejis.3000545
dc.description.sourcetitleEuropean Journal of Information Systems
dc.description.volume14
dc.description.issue4
dc.description.page361-370
dc.identifier.isiut000233452000005
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