Critical success factors for on-line course resources

Abstract

A multiple case study was used to evaluate hypotheses on the critical success factors for on-line course resources in a tertiary setting. The evolution of educational media and methods leading up to the usage of such resources are also briefly discussed. The findings show that in order for on-line course resources (such as discussion forums) to be used (as compared to implemented) successfully, the critical factors that need to be considered are: human factors pertaining to the instructors; the instructors' and students' technical competency; the instructors' and students' mindset (about learning); the level of collaboration intrinsic in the course; and the level of perceived IT infrastructure and technical support. The study shows that it is essential for all these factors to be considered in a holistic fashion; the inadequacy of even one of these factors would have an immensely detrimental affect on the overall success of the on-line resource. Any institution intending to invest in such resources or any instructor wishing to use such resources should deliberate these factors holistically. © 2001 Elsevier Science Ltd.