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Title: Critical success factors for on-line course resources
Authors: Benson Soong, M.H.
Chuan Chan, H. 
Chai Chua, B.
Fong Loh, K.
Keywords: Computer-mediated-communication
Cooperative/collaborative learning
Distance education & telelearning
Media in education
Issue Date: 2001
Citation: Benson Soong, M.H., Chuan Chan, H., Chai Chua, B., Fong Loh, K. (2001). Critical success factors for on-line course resources. Computers and Education 36 (2) : 101-120. ScholarBank@NUS Repository.
Abstract: A multiple case study was used to evaluate hypotheses on the critical success factors for on-line course resources in a tertiary setting. The evolution of educational media and methods leading up to the usage of such resources are also briefly discussed. The findings show that in order for on-line course resources (such as discussion forums) to be used (as compared to implemented) successfully, the critical factors that need to be considered are: human factors pertaining to the instructors; the instructors' and students' technical competency; the instructors' and students' mindset (about learning); the level of collaboration intrinsic in the course; and the level of perceived IT infrastructure and technical support. The study shows that it is essential for all these factors to be considered in a holistic fashion; the inadequacy of even one of these factors would have an immensely detrimental affect on the overall success of the on-line resource. Any institution intending to invest in such resources or any instructor wishing to use such resources should deliberate these factors holistically. © 2001 Elsevier Science Ltd.
Source Title: Computers and Education
ISSN: 03601315
DOI: 10.1016/S0360-1315(00)00044-0
Appears in Collections:Staff Publications

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