Please use this identifier to cite or link to this item: https://doi.org/10.1016/j.jsis.2009.05.001
DC FieldValue
dc.titleThe role of IT in crisis response: Lessons from the SARS and Asian Tsunami disasters
dc.contributor.authorLeidner, D.E.
dc.contributor.authorPan, G.
dc.contributor.authorPan, S.L.
dc.date.accessioned2013-07-11T10:07:58Z
dc.date.available2013-07-11T10:07:58Z
dc.date.issued2009
dc.identifier.citationLeidner, D.E., Pan, G., Pan, S.L. (2009). The role of IT in crisis response: Lessons from the SARS and Asian Tsunami disasters. Journal of Strategic Information Systems 18 (2) : 80-99. ScholarBank@NUS Repository. https://doi.org/10.1016/j.jsis.2009.05.001
dc.identifier.issn09638687
dc.identifier.urihttp://scholarbank.nus.edu.sg/handle/10635/42387
dc.description.abstractResearch on crisis management recognizes the important role of information although few studies of crisis response deal explicitly with information systems. In this paper, we present a case study of Singapore's response to the SARS and Asian Tsunami disasters. Using the resource-based view of the firm as our theoretical lens, we examine three research questions: what IS resources are needed in crisis response, how are these IS resources bundled with other non-IS resources, and how are they effectively coordinated? Our analysis of the case suggests that existing assets such as information technology infrastructure, leadership, and collaborative networks and existing capabilities such as the ability to build and apply IT, the ability to recognize signals and the ability to see the big picture are critical during crisis response. The actions taken using these assets and capabilities include informing resolutely, gaining stakeholder commitment and agile mobilizing of people and IT. Our analysis further suggests that coordination mechanisms, namely the crisis response organizational, informational, and IT structures, are important facilitators of the response actions. The resulting framework of resource deployment during crisis response extends the resource based view of the firm into a cooperative setting, aiming to understand the nature of IS resource value in a cooperative context, and considers not just the resources per se, but the means of coordination the resources. © 2009 Elsevier B.V. All rights reserved.
dc.description.urihttp://libproxy1.nus.edu.sg/login?url=http://dx.doi.org/10.1016/j.jsis.2009.05.001
dc.sourceScopus
dc.subjectCoordination theory
dc.subjectCrisis response
dc.subjectCrisis response information system
dc.subjectDisaster response
dc.subjectResource based view
dc.subjectSoft positivism
dc.typeArticle
dc.contributor.departmentINFORMATION SYSTEMS
dc.description.doi10.1016/j.jsis.2009.05.001
dc.description.sourcetitleJournal of Strategic Information Systems
dc.description.volume18
dc.description.issue2
dc.description.page80-99
dc.description.codenJSIYE
dc.identifier.isiut000269274700003
Appears in Collections:Staff Publications

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