Structurational analysis of e-government

Abstract

E-Government is an innovative phenomenon around the globe for refurbishing public administration, but deficit in empirical studies on the critical factors that emerge out of the interplay of structure and human interactions that implicates the success of implementation. Consequently, it is essential to address these facets for a comprehensive dissemination of e-Government as it contains a social change process that occurs in a society along these parameters and their interaction. With this perception, this study attempts to understand the impact of interrelationships among the elements involved in an implementation process of an IT enabled integrated citizen services (eSeva) system for local administration at one of the Indian state, from the perspective of structuration theory. The results imply that, the success of implementation is the outcome of persisting constructive interrelationships among the elements of e-government dimensions and the critical factors that surface out of them. These explorations are anticipated to give a new insight for future research on e-government.