INFORMATION AND COMMUNICATION TECHNOLOGY ADOPTION IN THE FM INDUSTRY: END-USER S PERSPECTIVES

Abstract

The shift from traditional Facility Management approaches to Smart Facility Management necessitates a move from reactive to preventive strategies, highlighting the importance of robust data management and collaborative communication. However, persistent gaps in information and communication within the Facility Management industry hinder the effectiveness of these practices. Therefore, this research endeavours to explore the factors influencing the adoption of Information and Communication Technology applications in the FM industry, along with delving into specific Information and Communication Technology applications. It also aims to shed light on the significance of a user-centric approach in influencing the adoption of Information and Communication Technology tools by understanding end-users' perspectives on technological implementation in building facilities. Through the analysis of 66 valid survey responses using relevant statistical tests, the findings reveal that user demographics play a significant role in determining satisfaction levels with building technologies. Furthermore, the study suggests that there is no significant difference in user perceptions of the presence of building technologies based on the type of respondents, implying that the respondent's role in the building does not inherently influence user satisfaction with these technologies. Notably, user comfort levels with technology presence significantly impact their perceived effectiveness of Smart Building technologies, suggesting that end-users' beliefs regarding these technologies are pivotal drivers in their adoption. In essence, this research aims to mitigate data fragmentation within the FM industry by offering professionals in the sector fresh insights into potential barriers caused by end-users in the adoption of Information and Communication Technology applications.