Luxury hospitality: A systematic literature review and research agenda

Abstract

This article provides a systematic literature review of the hospitality, leisure, tourism, business, and management literature on luxury hospitality. We use a data-driven quantitative method (i.e., bibliometric review) to provide an integrated view of extant luxury hospitality research. The bibliographic coupling analysis allowed us to outline the field's intellectual structure and identify six clusters: (1) digital interactions, online reviews, and complaint handling; (2) brand attributes and service encounters; (3) status consumption and premium pricing; (4) service quality and consumer experiences; (5) sustainable practices and workplace environment; and (6) workforce-related traits. Furthermore, we identified 114 theoretical lenses, with the most frequently used theories being: (1) social exchange theory; (2) social identity theory; (3) theory of leisure class; (4) stimulus-organism-response theory; and (5) theory of uniqueness. Finally, building on our analyses, we outline a further research agenda.